For your Customer

When passing a delivery to BLS, your customer is given the confidence and control to select a delivery time and date suitable to them. Our office contacts your customer within 24 hours of receipt of goods into our warehouse and arranges a suitable delivery time to their needs.

Consumer Charter:

Contacted by our customer services team, within 24hrs of receipt of goods at our depot.
Contacted the day prior to delivery to reconfirm and give an a delivery slot.
Contacted directly by delivery crew approximately 30 mins before delivery if required.
Delivery to room of choice, removal of packaging for recycling at our depot.
Assembly and installation options available.
Full inspections of goods and completion of delivery process.

Customer Care:

Real time monitoring of all deliveries by office staff.
Up to date problem reporting fed back within minutes to our clients.
Real time monitoring allows our clients to make decisions on any problem deliveries.
Bespoke client daily/weekly/monthly reporting including regular reviews of KPI’s.
Returns and reverse logistics management

Delivery Crews

Experienced 1 and 2 man options
Uniformed and badged.
White glove option – including shoe covers and blankets.
Fully stocked tool kits for installations and difficult deliveries.
Fully trained HSE
Tracked vehicles / Sat Navs / Mobile communications

Product Care

Minimal handling of products with no trans-shipping upon receipt into warehouse.
QC of stock at point of receipt into our warehouse.
Quarantine zone for any damaged or impaired items (with photos).
Deliveries performed with white gloves and blankets to ensure minimum chance of damage to the customers product or property.
Repackaging of returned items.